You are expected to act in a respectful and socially acceptable manner while using the club and to be mindful of other individuals’ physical and personal space. You may not engage in behavior or conduct that Greate Bay Racquet & Fitness, in its discretion, considers inappropriate, including without limitation harassing, antagonizing, threatening, abusing, touching, or otherwise acting in an aggressive, unsportsmanlike, indecent or inappropriate manner towards any other member, guest, employee or other individual. Greate Bay Racquet & Fitness reserves the right to remove you from the club and/or revoke, cancel, suspend, or otherwise limit your membership, and/or notify law enforcement authorities if you engage in any conduct or behavior that Greate Bay Racquet & Fitness, in its discretion, considers inappropriate, indecent, unsafe, unlawful, or otherwise in violation of Greate Bay Racquet & Fitness Policies.

• Treat everyone with respect and courtesy.
• Use appropriate language; avoid offensive or inappropriate comments.
• Follow staff instructions and requests promptly.
• Report any suspicious activity or behavior to staff.
• All outside drink cups must have a spill-resistant lid.
• Tobacco, vaping, cigarettes, and marijuana are strictly prohibited.

• Member photos are required in our system for verification upon check-in. Our staff will request a photo to be taken upon your first visit after joining the club.
• Scan in using key tag, bar code from Greate Bay app or by giving your full name to front desk staff upon entry.
• Notify staff of any changes to personal information such as residence address, phone number or billing information.
• Under no circumstance are you permitted to give your membership information to anyone else for admittance into our facility.

• Wear appropriate athletic attire.
• Closed-toe athletic shoes required at all times.
• Refrain from wearing clothing with offensive images or language.

• No pictures or videos of any type may be taken in the locker rooms at any time.
• All lockers are property of the Greate Bay Racquet & Fitness.
• Any open locker that does not have a keyed lock is available for day use only.
• Day-use lockers found to be in use after closing each night will be opened, and contents removed by staff. Contents will be inventoried and stored for 7 days; after which the contents will be discarded or given to charity.
• Monthly Locker rental and towel service is available. Please see the front desk for information.
• Sharing of rented lockers is prohibited.
• Payment for reserved lockers is non-refundable.
• Certain occasions require Greate Bay Racquet & Fitness employees to access occupied lockers (i.e., unreturned equipment or facility risk). On these occasions, members will be notified.
• All reserved lockers are cleared of personal contents on an annual basis for inspection, repair and cleaning. Members will be notified, but if their contents are not removed, contents will be inventoried and stored. Note: Locker clear out service may be offered in the future for a nominal fee or charged to members’ accounts for the services rendered.
• Showers, Steam and Sauna close 15 minutes prior to the facility closing.
• Announcements, fliers, posters, or any other marketing materials are prohibited in the locker rooms

• Daily towel rentals are available. See the front desk for more information.
• Towels should be returned to the towel return bin located inside of the locker room.
• All towels are for use in the facility and should not be taken outside the facility at any point.
• Theft, misuse, or damage to towels is subject to loss of membership or guest privileges.

• Elderly persons, pregnant women, persons using prescription medications, and persons suffering from heart disease, diabetes, High or Low blood pressure, seizures, epilepsy, or other serious medical conditions are not recommended to use the steam room, but if desired, please consult a physician before use.
• The steam room capacity is 6.
• A shower is recommended before use.
• Must have a barrier (clothing or a towel) between the skin and surface of the steam room.
• People should not spend more than 15 minutes in one session, as excessive exposure can be harmful.
• The temperature is set between 105- and 108-degrees Fahrenheit and is not adjustable by members or staff.
• For health reasons, exercise and grooming are not permitted in the steam room.
• Notify staff members immediately with safety concerns.
• The Steam Room may be closed periodically without notice for necessary repairs, maintenance, or cleaning.
• No glass containers
  
• Sauna/rubber suits are not permitted. Doing so may lead to overheating and heat related illness
  
• Refrain from wearing street shoes. Flip flops/shower/aqua shoes are permitted

• Elderly persons, pregnant women, persons using prescription medications, and persons suffering from heart disease, diabetes, High or Low blood pressure, seizures, epilepsy, or other serious medical conditions are not recommended to use the steam room, but if desired, please consult a physician before use.
• The sauna room capacity is 6.
• A shower is recommended before use.
• Must have a barrier (clothing or a towel) between the skin and surface of the sauna room.
• People should not spend more than 15 minutes in one session, as excessive exposure can be harmful.
• For health reasons, exercise and grooming are not permitted in the sauna room.
• Notify staff members immediately with safety concerns.
• The sauna room may be closed periodically without notice for necessary repairs, maintenance, or cleaning.
• No glass containers
  
• Sauna/rubber suits are not permitted. Doing so may lead to overheating and heat related illness
  
• Do not enter barefoot

• Wipe down equipment after use with provided cleaning wipes.
• Return equipment to its proper place after use.
• Share equipment during peak hours; observe time limits if applicable.
• Report damaged or malfunctioning equipment to staff.
• Follow proper exercise techniques to prevent injuries.
• Refrain from using the facility if sick or experiencing symptoms of illness.

• Keep the gym floor clear of bags, jackets, and other personal items.
• Use designated lockers for personal items.
• Greate Bay Racquet & Fitness is not responsible for lost or stolen items. Please do not leave valuables unsecured in the locker room, gym or your car. If you lost an item, please ask the front desk to check our lost and found.

• Only authorized Greate Bay Racquet & Fitness trainers or staff may provide personal training or coaching services. Use of personal trainers who are not authorized by Greate Bay Racquet & Fitness is strictly prohibited. You may not provide personal training services to, or receive personal training services from, any other member or guest, regardless of whether a fee is charged.

Cancellation Policy:

• There is a 24-hour cancellation policy for both Tennis and Pickleball courts – when scheduled a card must be kept on file to ensure payment.

Attire and Equipment:

• Comfortable moisture wicking clothing suitable for movement.
• Court shoes with non-marking soles to provide stability and prevent damage to the court surface.
• Proper racquets and balls specific to your sport.

Court Etiquette:

• Respect others’ time - Arrive on time and finish promptly.
• Retrieve Balls Promptly - After a point, promptly retrieve balls from your court and return any stray balls from adjacent courts.
• Avoid distractions - Keep noise levels down during play to avoid distracting other players on nearby courts.
• Be mindful of space - Respect the personal space of other players on and off the court, especially when retrieving balls or between points.
• Keep Courts Clean - Dispose of any trash properly and clean up any debris, water bottles, towels, or any trash.
• Follow Scoring Procedures - Understand and follow the scoring procedures specific to your sport.
• Respect Court Boundaries - Stay within the boundaries of your court and avoid encroaching onto adjacent courts during play.
• Observe Proper Attire - Wear appropriate attire and footwear for your sport, including non-marking shoes.
• Follow Facility Rules - Lastly, always adhere to the facility's rules and regulations regarding court usage, facility usage, and general conduct.